FAQs

FREQUENTLY ASKED QUESTIONS

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be subject to a complaint from our company.

 

How do I track my package?

You can track your package using your order number and email address by visiting the "Track my order" section on our website.

 

What are the shipping times for your products?

We do our best to ship your order within 24 hours, sometimes this can take up to 72 hours. Your order will then be handed over to the carrier, and you will be delivered within 5 to 10 business days. (Depending on the period, promotions, and shipping service)

 

Is delivery free?

This depends on several factors (promotions, periods, etc.). If delivery is free, we will display it on our site.

 

Do you ship worldwide?

Currently, we mainly ship to Europe. Please check the list of available countries for delivery when placing your order.

 

Where do we ship your product from?

Our premises are located in France. Our international warehouse, however, is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in France, which will allow us to deliver within France in less than 7 days.

 

I haven't received all the items in my order, what's happening?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will consequently be two deliveries. The rest of the order will certainly arrive shortly.

 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a message via the contact form on the website, by email or by chat, and we will send you a similar replacement item as quickly as possible.

 

What is the quality of the products you offer?

Our items are carefully crafted by professionals; we prioritize the quality of materials to create quality items.

 

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders, or bank transfers.

 

How do I return a product?

For any information request, contact our support: support@sopurex.com

If you would like more information about returns, please refer to our Returns Policy. 

Are return shipping costs covered?

All return costs and other charges are the responsibility of the customer.

 

Can I request a product refund?

You can submit a refund request to our support: support@sopurex.com